SHIPMENT AND DELIVERY

Shipment and delivery - shipping methods, delivery time, packaging, order incomplete, order not delivered

What are the available methods for delivery?
Depending on which country you would like to have your products delivered to, different shipping methods and options will be available.  This depends on a ...
Mon, 18 Sep, 2017 at 3:19 PM
When will my order arrive?
Before checking out you will have a first delivery estimate shown in the app, and this estimate will be confirmed in the order confirmation email. You wi...
Tue, 19 Sep, 2017 at 11:25 AM
How will I receive my products?
We designed the packaging to ensure a safe delivery of your order, but we leave you the surprise of discovering it! Also, pay attention to the contents of ...
Tue, 19 Sep, 2017 at 11:25 AM
I won’t be home to receive my order! What should I do?
If your order is shipped without tracking, you do not have to be present to receive your order, as the mailman will simply put it in your mailbox!  If you ...
Tue, 19 Sep, 2017 at 11:26 AM
I need my order faster than expected, what should I do?
Unfortunately, there's not much we can do to expedite the printing process, as all our production methods are already entirely automated to minimise yo...
Wed, 2 Aug, 2017 at 5:26 PM
Part of my order is missing, what should I do?
If you ordered multiple products, don't panic! Because of their difference in size and production times, it's possible that your order was shipped...
Wed, 2 Aug, 2017 at 5:26 PM
My order hasn’t arrived, what should I do?
We depend on the postal services for the delivery of your orders. Unfortunately, it can happen that they run into obstacles which impact the delivery of yo...
Wed, 2 Aug, 2017 at 5:27 PM
Where do you ship to?
We've already delivered to more than 90 countries!  At the moment we are shipping to: Argentina Australia Austria Bahrain Belgium Bosnia and ...
Fri, 9 Mar, 2018 at 10:09 AM