PAYMENT

Payment - payment methods, security, save and delete a payment method, double charge, no confirmation

What are the accepted methods of payment?
We accept the following methods of payment: credit and debit cards (VISA, MasterCard), PayPal, American Express and Maestro. Depending on your country of re...
Tue, 29 Aug, 2017 at 5:56 PM
Are payments secure?
Of course! We work with service providers who are recognized worldwide for their expertise and security: Adyen et Braintree. All payments are thus encrypted...
Wed, 2 Aug, 2017 at 4:31 PM
Can I save a payment method?
It's possible to save a method of payment in the app but rest assured the information given is not stored on our servers or your phone, except only thr...
Wed, 2 Aug, 2017 at 4:32 PM
Can I delete a saved payment method?
Absolutely. All you have to do is press slide on the method of payment to the left and tap on “delete”.
Wed, 2 Aug, 2017 at 4:32 PM
Two charges appeared on my account after ordering! What should I do?
A rare occurrence, but it sometimes happens due to a connection issue at the time of payment, which results in a double billing. Not a problem though - co...
Tue, 19 Sep, 2017 at 11:22 AM
The payment was processed but I did not receive a confirmation email. What should I do?
Start by checking your “Spam” folder and the “My orders” tab in the app. If you do not see a confirmation there, contact us at contact@lalalab.com and provi...
Wed, 2 Aug, 2017 at 4:33 PM
What should I do if I can’t complete the payment for my order?
Check if all the information given is correct, that your method of payment is valid and that you are connected to the internet. It's easy to add an a...
Wed, 2 Aug, 2017 at 4:34 PM