MY ORDERS

My orders - order confirmation, invoices and receipt, address mistake, order status, order history, order modification or cancellation

I don’t know if my order was confirmed. How can I be sure?
A few minutes after placing your order you will receive an email confirmation. This email is your receipt, which also confirms that your order was process...
Tue, 19 Sep, 2017 at 11:21 AM
I need a receipt, how do I get one?
The confirmation email sent to you after the order was processed is your receipt for your purchase. To reduce waste, we don't send any invoice attache...
Wed, 2 Aug, 2017 at 4:20 PM
My address has a mistake! What can I do?
No problem! You have up to an hour after you place your order to update your address. Just click on the link "Edit my address" in your confirmatio...
Wed, 2 Aug, 2017 at 4:20 PM
Where do I find my purchase history?
You can access and track your previous orders in the “My Orders” tab in the app’s sidebar menu or through the website by going to “My Account” and then “My ...
Wed, 2 Aug, 2017 at 4:21 PM
What does my order status mean?
“Validated”: Your order was successful and has been sent to the lab for printing. “In process”: Your order is currently being printed. “Shipped”: This...
Wed, 2 Aug, 2017 at 4:21 PM
Can I modify or cancel an order I already paid for?
In order to deliver your orders as soon as possible, every finalised order is automatically sent to production. Therefore, it’s not possible to cancel or ...
Wed, 2 Aug, 2017 at 4:22 PM
Wow, I love my order! Can I print it again?
Glad you liked it and yes, you can print it again! Go to your order history in "My Orders" and find the order that you want to print again; tap ...
Wed, 2 Aug, 2017 at 4:23 PM
Meh, I am not satisfied with my order. What should I do?
Bummer. But don't worry! Contact us at contact@lalalab.com and the LALALAB Happiness Team would be happy to bring you the best possible solution. Don&...
Wed, 2 Aug, 2017 at 4:23 PM